Help Desk Category

Help Desk
Public Articles for FOX Partners and Employees

  • FOX Help Desk

    If you are unable to access your Okta account and do not have a direct contact with Entertainment Technology, please contact the FOX Helpdesk. FOX Help Desk Email - techsupport@fox.…

  • Outlook - How to create rules for organizing your inbox

    Create a folder If you haven't created a subfolder you want to use, just right click on the parent folder or the Inbox and select Create new subfolder. Browser PC MAC Name the folder and click Save…

  • InfoSec - Be Cautious Of Phishing Messages

    Please be cautious of receiving any potential phishing messages. What is Phishing? Phishing is the practice of sending fraudulent communications that appears to come from legitimate and reputable…

  • PC USB Port Failure Troubleshooting

    This guide is based on the HP Zbook laptop. If you have another model, some of the solutions may not work for you. Updates Make sure your laptop is up to date.…

  • Troubleshooting MacBook Performance with PRAM + SMC Reset

    Contents Resetting PRAM and SMC on your MacBook Laptop may help your computer perform optimally: PRAM Reset: SMC Reset: "If your Mac’s basic user settings are malfunctioning or your mouse or…

  • Uniqode - Create Your First QR Code

    📌 Quick Summary 1. Request access from a Uniqode account admin. Once access is granted, log in via the Okta chiclet. 2. Create either a dynamic OR static QR code by choosing your link type and…

  • REVU Stream Viewer Adjustments

    When in the RE•VU Viewer, there are a few adjustments that can be made to change the layout or adjust the stream quality. All these options are located on the toolbar on the top right of the Viewer…

  • Outlook Calendar - Add a shared calendar with a URL

    If you are provided with an ICS link to access a calendar feed, you can import it into your Outlook through a browser. The calendar will also show up in the desktop app once imported.…

  • Clear Site Data or Browser Cache

    Site-only Instructions Use this when you want to reset the cache of only one site instead of clearing your entire browser cache. This is useful when you have an issue that doesn't show up when you…

  • Access REVU/RePro Stream as a Viewer

    REVU (a.k.a. RePro Stream) is FOX Entertainment's live production viewing platform. NOTE: This guide has screenshots from RE•VU, but they are the same as RePro Stream.…

  • FontAgent - Sync with FontAgent server

    💡 You'll want to sync regularly to keep aligned with the rest of the team. When you first open the client you will only see your system fonts, and possibly an Adobe Fonts folder.…

  • FontAgent - Download/Install FontAgent Client

    Download and Install the Client Download the version you need MAC / PC (files on BOX) Extract and run the installer For PC, use setup.exe file first FOX users: If prompted for an admin,…

  • FontAgent - Troubleshooting / Known Issues

    Accidentally deleted a server tag and need to fully sync again ⁉️ I hit the little x on a server-sourced tag and now it won't come back when I try to sync.…

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