I hit the little x on a server-sourced tag and now it won't come back when I try to sync.

•   SOLUTION

  • Mac

    Hold down  Option-Shift  and hit the  Sync  button. That will resync the entire database, including any server-based tags.

  • PC

    Hold down the  control  key while hitting the Sync button.

    • If you hover over the sync button there is a tool tip that lets you know how to do a “forced” sync.
    • A forced sync will resync all the fonts and tags and other associated tags and info from the server.
    • If you have a large number of fonts this may take some time, as it is a complete resync of you resources

Cannot reset password from Client

  I get an error when trying to reset my password from the Client

•   SOLUTION

  This is a known bug in the current (9.6) Client.  Follow the steps below to reset your password.

  1. Go to  https://cloud.fontagent.com/  and click Forgot Password. 

  

  2. Enter your email and click Submit then Ok. 

  

  

  3. Go to the email you should have received and click " please click here ."

  

  4. You will set your new password and click  Save Changes . You should get a confirmation message when finished.

  

  

 Cinema4D gives me a font agent error.

  I get an error when trying to open files using our fonts in Cinema4D

•   SOLUTION

  This is a known issue because C4D doesn't work well with FontAgent, so the font will likely need to be installed directly on the machine. 

  If we have a commercial desktop license for the font and the user already has a seat to use it in FontAgent, then it's ok to install directly as long at it is a Fox-owned machine.

  Reach out to the Product team in #et-help to provide the font installation file. 

Mac Client

  Oops! I deleted a shared set in my Mac Client and now it won't sync back!

•   SOLUTION

  Ask an admin to re-save the set on the server. You should be able to get it back once you sync again.

  ADMIN:  Just click  Save  on the set's  INFO  tab. If that isn't enough, then change something and save. Once the user re-syncs you can change it back.

  Oops! My Mac sync button is greyed out and I have no updates from the server.

•   SOLUTION

  Try closing and restart the client. It should return to normal.

PC Client

Crash Triggers

1. If you try to  remove fonts from a Set, it might crash the client.
2. If you drag around a set/subset on the side bar  to change the order or move in/out, it can crash the client and corrupt your database. (see below)
3. If you try to un-share a Set it might crash the client.
   1. It  looks like it disconnects your Set instance from the Server when you restart the client, but it will reconnect once you sync with the server again.

Interface Issues

  Sometimes Sets show up empty.

•   SOLUTION

  • Try syncing again. There seems to be a delay.

  • You can also try closing the client and reopening it.

  • Creating and accessing Smart Sets can cause your client to hang.
    • It doesn't seem to crash though if you just wait it out.

Corrupted Database

  Sometimes Sets are not listed even after re-syncing and having Admin re-save set

•   SOLUTION

  This can be caused if the client crashed while you were moving a set in the side bar.

  Your database file may be corrupt. Follow these steps to reset it.

  1. Close FontAgent client.

  2. In Windows Explorer, go to  View  and make sure  Hidden Files  is checked.

  

  3. Navigate to  C:\Users\(your shortname)\AppData\Roaming\Insider Software\FontAgent 9\

  4. You'll see a file called  FontAgentPro.s3db

  5. Either rename the file to something like _FontAgentPro.s3db  or just delete it . It will be recreated when you reopen the client.

  

   

  6. Reopen FontAgent Client.

  7. You'll have a dialog box that needs you to pick a folder for the new database. The default path should already be there, but if not, just browse to the path listed above. Click Create FontAgent Folder.

  

  8. When your client opens, it will look as if you just did a fresh install. All you need to do now it sync with the server  again.

  

Adobe Fonts