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FOX Help Desk
If you are unable to access your Okta account and do not have a direct contact with Entertainment Technology, please contact the FOX Helpdesk. FOX Help Desk Email - techsupport@fox.…
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InfoSec - Be Cautious Of Phishing Messages
Please be cautious of receiving any potential phishing messages. What is Phishing? Phishing is the practice of sending fraudulent communications that appears to come from legitimate and reputable…
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PC USB Port Failure Troubleshooting
This guide is based on the HP Zbook laptop. If you have another model, some of the solutions may not work for you. Updates Make sure your laptop is up to date.…
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Arch - Audio For Users
Contents “What Is Arch?” 1) Start your day by logging into Okta: 2) Open Parsec App and Authorize. 3) Log Into Arch Platform: 4) Sign Into Your Virtual Audio Computer 5) Sign into Elements 6)…
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ET-Help Users: Help Connecting / Logging Into Elements
et-help: "Hey guys, I'm unable to login to Elements" "Hello! I am unable to connect to Elements via the Elements App..any ideas?" If you are having trouble with Elements please go through these steps…
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SNow: Submit an FCR
The purpose of this guide is to show an Engineer how to submit a Firewall Change Request via ServiceNow. Prerequisites FOX Okta Account, must be a member of the "SNow Internal Users" Okta group… -
VIS Elements Archive and Restore Workflow
table of contents Contents Structure: To Archive: To Restore: Modifying Previously Archived Folders: Structure: The top most folder "root folder" you want to archive must not contain any spaces or…
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Troubleshooting MacBook Performance with PRAM + SMC Reset
Contents Resetting PRAM and SMC on your MacBook Laptop may help your computer perform optimally: PRAM Reset: SMC Reset: "If your Mac’s basic user settings are malfunctioning or your mouse or…
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Uniqode - Create Your First QR Code
Quick Summary 1. Request access from a Uniqode account admin. Once access is granted, log in via the Okta chiclet. 2. Create either a dynamic OR static QR code by choosing your link type and… -
Reprostream / REVU - Stream Viewer Adjustments
RePro Stream Viewer Adjustments This guide is meant for end users to show them how to adjust settings in the Repro/REVU viewer window. PDF copy is attached.…
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REVU Stream Viewer Adjustments
When in the RE•VU Viewer, there are a few adjustments that can be made to change the layout or adjust the stream quality. All these options are located on the toolbar on the top right of the Viewer…
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Clear Site Data or Browser Cache
Site-only Instructions Use this when you want to reset the cache of only one site instead of clearing your entire browser cache. This is useful when you have an issue that doesn't show up when you…
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Access REVU/RePro Stream as a Viewer
NOTE: This guide has screenshots from RE•VU, but they are the same as RePro Stream. Getting Started Check inbox for email from FOX RE•VU <et-help@fox.com>. When it arrives, click Accept Invitation.…
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FontAgent - Sync with FontAgent server
You'll want to sync regularly to keep aligned with the rest of the team. When you first open the client you will only see your system fonts, and possibly an Adobe Fonts folder.… -
FontAgent - Download/Install FontAgent Client
Download and Install the Client Download the version you need MAC / PC (files on BOX) Extract and run the installer For PC, use setup.exe file first FOX users: If prompted for an admin,…
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FontAgent - Troubleshooting / Known Issues
Accidentally deleted a server tag and need to fully sync again
I hit the little x on a server-sourced tag and now it won't come back when I try to sync.…